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Customer Relationship Specialist - Retention Representative | Prudential Financial | Plymouth, MN
In this entry-level position you will be trained as a licensed financial
professional in our Customer Value Center. Becoming a Retention
Representative can be a springboard to a successful career with
Prudential Financial, a world leader in financial services.
You will be helping to retain Prudential customers who call to cancel
their insurance policies. Your job begins with a ten-week paid training
program. During training you will learn to understand what your
customers' needs and concerns are so that you can either re-educate them
about the benefits of their current policies, or tell them about other
options Prudential has to meet their changing needs. You will be trained
on sales techniques, insurance products, and the systems you will use.
To be qualified for this position you will need:
- Excellent verbal and written skills with the ability to persuade and
sell.
- The ability to quickly engage customers in discussion.
- Exceptional active listening skills and the ability to ask appropriate
questions to determine customers' needs and preferences.
We also prefer, but do not require, that you have:
- Previous direct telephone sales experience or customer service
experience in telemarketing, commission sales, or collection.
- Knowledge of life insurance products.
- A college degree.
- NASD registration for series 6 & 63 (Variable) and Minnesota Life
and Variable license (but must be acquired as soon as possible and no
later than 6 months from hire.) Note: Prudential will cover fees for
employees who do not have these qualifications at time of hire.
Your benefits will include:
- A starting salary commensurate with your sales experience.
- Outstanding advancement potential and ongoing educational
opportunities.
- A comprehensive health care plan.
- Tuition assistance.
- The opportunity to participate in company-sponsored retirement savings
plans.
- Ample paid time off - vacation, holidays and personal days totaling 15
paid days off in the first year, then 21 paid days off after the first
completed year of employment.
- Retention Representatives work a daily eight-hour shift, Monday through
Friday, or may be able to work a compressed week schedule during
operating hours of 7 a.m. to 7 p.m. (For example, four 10-hour workdays
Monday through Thursday.)
Prudential Financial companies serve individual and
institutional customers worldwide and include The Prudential Insurance
Company of America, one of the largest life insurance companies in the
United States. These companies offer a variety of products and services,
including life insurance, mutual funds, annuities, pension and
retirement-related services and administration, asset management,
banking and trust services, real estate brokerage franchises, relocation
services and, through a joint venture, retail securities brokerage
services. For more information, visit http://www.prudential.com.
The Prudential Insurance Company of America and its affiliates, Newark,
New Jersey are Equal Opportunity/Affirmative Action Employers and are
committed to diversity in our workforce.
Any applicant selected for this position will be required to submit to
an extensive background screening and a credit check. Failure to comply
will eliminate an applicant from consideration for this position. Any
negative information obtained as a result of the background screening
may result in the disqualification of the applicant from this and any
other position in Prudential, including their current position if they
are an internal applicant.
Prudential is not seeking assistance or accepting unsolicited resumes
from search firms for this employment opportunity unless contracted with
Staffing. Agencies must work with Staffing as the primary point of
contact and follow the Prudential application process to be considered
for business. Regardless of past practice, all resumes submitted by
search firms to any employee at Prudential via-email, the Internet or
directly to hiring managers at Prudential in any form without a valid
written search agreement in place for that position will be deemed the
sole property of Prudential, and no fee will be paid in the event the
candidate is hired by Prudential as a result of the referral or through
other means. Note: Any search agreement entered into with Prudential
before January 2004 is null and void. Search firms are essential to the
recruitment and staffing efforts at Prudential and we value the
partnerships we have built with our preferred vendors. For this reason,
Prudential has established and regularly maintains a preferred vendor
list. Please note that even preferred vendors need to have a written
search agreement signed by the Director, Recruiting Programs, Staffing
at Prudential in place for the specific position in order for a fee to
be paid for any candidate referrals.
To apply for this position, please copy and paste the following link
into your browser address bar:
http://prudential.contacthr.com/11516888
or submit your resume and salary requirements through our homepage at
https://jobs.prudential.com/apply_online_1.asp?jobid=1355586
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